Exchange Policy
Since all Glossora nail sets are handmade and customized, we do not offer general returns or design changes. However, we understand that sizing can be tricky with press-on nails, so we offer a 2-day size exchange policy to make sure you get the right fit.
What is Covered
If one or more nails in your set do not fit properly due to size, you can raise an exchange request within 2 days of delivery. We will replace your set with the correct sizes from the same design and same set. No other design or style change is possible under this policy.
Important — Before You Apply
Please do not apply any glue or tape before checking the fit. Try each nail on dry first to verify the size. Once a nail has been glued or taped, it is no longer eligible for exchange, regardless of the reason.
How to Raise an Exchange Request
Write to us at glossora.store@gmail.com or WhatsApp us at +91 95127 20707 within 2 days of delivery. Please share your Order ID along with a short photo or video showing which nail(s) do not fit and on which finger. Our team will review your request and share the return shipping address with you via WhatsApp or email.
Exchange Conditions
To be eligible for an exchange, the nails must be unused, unglued, and returned in their original packaging. The exchange is for the same set only — same design, same style, different size. Return shipping charges are to be borne by the customer. Once we receive and verify the returned set, we will dispatch the correct size within 3 to 5 business days.
Refund Policy
As each Glossora set is handmade and customized to order, we do not accept general returns or offer refunds for change of mind. However, we take full responsibility for errors on our end.
If you receive a wrong item or a damaged item, you can raise a support request within 48 hours of delivery. Please contact us at glossora.store@gmail.com or WhatsApp +91 95127 20707 with your Order ID, a clear unboxing video showing the issue, and a copy of your invoice. Claims without an unboxing video may not be processed, so we recommend recording a short video while opening your package.
If your order is lost in transit, please reach out to us. We will investigate with the courier partner, and depending on the outcome, we will either re-dispatch your order or issue a full refund.
Once your refund is approved, the timeline for processing is as follows. For prepaid orders, the refund will be credited to your original payment source — card, UPI, or wallet — within 5 to 7 business days. For COD orders, the refund will be transferred to your bank account via NEFT or IMPS within 7 to 14 business days of your request being verified. Please ensure you share your bank account details accurately when submitting a COD refund request.
Refunds will not be issued if the product has been used, glued, tampered with, or if the request is raised after the stated time window.
